> For the complete documentation index, see [llms.txt](https://docs.mdintegrations.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mdintegrations.com/public/faq.md).

# FAQ

Answers to common questions from prospective partners. Need more help? [Register to get started](/public/get-started.md).

<details>

<summary>Is MD Integrations compliant with healthcare regulations?</summary>

MD Integrations is HIPAA, SOC 2, and ISO 27001 compliant. It is also LegitScript certified. The platform includes compliance capabilities for telehealth integrations.

</details>

<details>

<summary>How fast can we launch?</summary>

Most partners launch within a week of registration. Your timeline depends on the integration path. White-label apps and storefront plugins usually launch faster than custom API integrations.

</details>

<details>

<summary>How does pricing work?</summary>

Pricing is custom. It depends on your expected volume and integration path. Contact sales for a quote tailored to your business.

</details>

<details>

<summary>Do we need a developer to integrate?</summary>

It depends on your integration path. White-label apps, Shopify, and WooCommerce need little or no engineering effort. A custom API integration needs engineering resources to build and maintain it.

</details>

<details>

<summary>Is there a sandbox or testing environment?</summary>

Registered partners receive sandbox access. Use it to explore the platform and test your integration before launch.

</details>

<details>

<summary>What medical specialties are covered?</summary>

The MD Integrations physician network covers more than 15 specialties. It supports treatment categories from weight loss to general wellness. Physicians can review your offerings.

</details>

<details>

<summary>Are physicians licensed everywhere in the US?</summary>

MD Integrations physicians are licensed in all 50 states. Your patients can receive care wherever they are located.

</details>

<details>

<summary>How quickly do physicians respond to patients?</summary>

MD Integrations maintains a 24/7 physician-response SLA. The average response time is about 52 minutes.

</details>


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