> For the complete documentation index, see [llms.txt](https://docs.mdintegrations.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mdintegrations.com/partner-api-reference/cases/case-status/assign-case-to-support.md).

# Assign case to support

Moves the case into the support status with the given reason, for cases that need manual review before they can continue.

```json
{"openapi":"3.1.0","info":{"title":"MD Integrations","version":"1.0.0"},"tags":[{"name":"Cases/Case Status"}],"servers":[{"url":"https://api.mdintegrations.dev/v1","description":"Development"}],"security":[{"oauth2":[]}],"components":{"securitySchemes":{"oauth2":{"type":"oauth2","flows":{"clientCredentials":{"tokenUrl":"https://api.mdintegrations.dev/v1/partner/auth/token","scopes":{"*":"Full partner account access"}}}}},"schemas":{"PostCaseSupportRequest":{"type":"object","properties":{"reason":{"type":"string"}},"required":["reason"],"title":"PostCaseSupportRequest"}},"responses":{"AuthorizationException":{"description":"Authorization error","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string","description":"Error overview."}},"required":["message"]}}}},"ModelNotFoundException":{"description":"Not found","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string","description":"Error overview."}},"required":["message"]}}}},"ValidationException":{"description":"Validation error","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string","description":"Errors overview."},"errors":{"type":"object","description":"A detailed description of each field that failed validation.","additionalProperties":{"type":"array","items":{"type":"string"}}}},"required":["message","errors"]}}}}}},"paths":{"/partner/cases/{case}/support":{"post":{"operationId":"v1.partners-app.cases.support.post","description":"Moves the case into the support status with the given reason, for cases that need\nmanual review before they can continue.","summary":"Assign case to support","tags":["Cases/Case Status"],"parameters":[{"name":"case","in":"path","required":true,"description":"The case ID","schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"$ref":"#/components/schemas/PostCaseSupportRequest"}}}},"responses":{"200":{"description":"","content":{"application/json":{"schema":{"type":"object","properties":{"case_id":{"type":"string"},"soap_notes":{"type":"string"},"questionnaire_summary":{"type":"string"},"is_additional_approval_needed":{"type":"boolean"},"is_blocked_by_partner_state":{"type":"boolean"},"reference_case_id":{"type":"string"},"service_pdf_exported":{"type":"boolean"},"case_type":{"type":"string"},"is_chargeable":{"type":"boolean"},"charged_by":{"type":"string"},"is_sync":{"type":"boolean"},"external_id":{"type":"string"},"metadata":{"type":"object"},"patient_exam_id":{"type":"string"},"case_status":{"type":"object"},"created_at":{"type":"string"},"prioritized":{"type":"boolean"},"prioritized_at":{"type":"string"},"programs":{"type":"array","items":{}},"locked_at":{"type":"string"},"is_locked":{"type":"boolean"},"prioritized_reason":{"type":"string"},"patient":{"type":"object"},"partner":{"type":"object"},"case_assignment":{"type":"object"},"tags":{"type":"array","items":{}}},"required":["case_id","soap_notes","questionnaire_summary","is_additional_approval_needed","is_blocked_by_partner_state","reference_case_id","service_pdf_exported","case_type","is_chargeable","charged_by","is_sync","external_id","metadata","patient_exam_id","case_status","created_at","prioritized","prioritized_at","programs","locked_at","is_locked","prioritized_reason","patient","partner","case_assignment","tags"]}}}},"403":{"$ref":"#/components/responses/AuthorizationException"},"404":{"$ref":"#/components/responses/ModelNotFoundException"},"422":{"$ref":"#/components/responses/ValidationException"}}}}}}
```


---

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