> For the complete documentation index, see [llms.txt](https://docs.mdintegrations.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mdintegrations.com/help-center/integrations/webhook-issues.md).

# Webhook Issues

Use these answers to diagnose common webhook delivery and configuration issues.

<details>

<summary>No events arrive at my webhook endpoint</summary>

Confirm that the webhook is configured for the correct environment.

Sandbox and Live webhooks are configured separately.

</details>

<details>

<summary>I am unsure whether my endpoint handles events correctly</summary>

Use **Test Bench** to send a known sample event to your endpoint.

Confirm that the endpoint receives and handles the event as expected.

</details>

<details>

<summary>A webhook delivery shows as failed</summary>

Check the **Response** field in **Webhook Logs** to see what your endpoint returned.

Fix the underlying issue, then select **Resubmit Webhook** to redeliver the event.

</details>

<details>

<summary>I cannot verify the webhook signature</summary>

Recalculate the signature using the payload and your Secret. Compare the result with the `Signature` header.

Do not use the `Authorization` header for signature verification.

</details>

<details>

<summary>I need to change a webhook's environment</summary>

A webhook's environment is fixed when it is created.

Create a replacement webhook in the required environment. After confirming it works, delete the existing webhook.

</details>


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