> For the complete documentation index, see [llms.txt](https://docs.mdintegrations.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mdintegrations.com/help-center/getting-started/general-questions.md).

# General Questions

Find quick answers about the MD Integrations platform and partnership model.

<details>

<summary>What is MD Integrations?</summary>

MD Integrations is a B2B2C telehealth platform. Partners offer asynchronous telehealth under their own brand.

MD Integrations manages clinicians, pharmacy fulfillment, compliance, and platform infrastructure.

</details>

<details>

<summary>What does a partnership include?</summary>

Partners control a prescribable catalog, including medications, compounds, supplies, services, and lab requests.

Each case is reviewed by licensed clinicians. You do not need to hire or manage them.

Fulfill prescriptions through the standard pharmacy network or your own pharmacy relationship. Process payments through MDI's Stripe account or your own. Real-time webhooks keep connected systems synchronized.

</details>

<details>

<summary>Does MDI support patient insurance?</summary>

No. MDI uses a direct-pay telemedicine model. Patients do not submit insurance claims through MDI.

</details>

<details>

<summary>Does MDI support controlled substances?</summary>

Yes, subject to EPCS requirements and clinician and pharmacy eligibility.

EPCS means Electronic Prescribing of Controlled Substances. See the Prescription Lifecycle documentation for the controlled-substance workflow.

</details>

<details>

<summary>What specialties does MDI cover?</summary>

MDI supports Primary Care, Dermatology, Pediatrics, OB/GYN, Allergy and Immunology, Weight Loss, Urgent Care, Family Medicine, Internal Medicine, and Emergency Medicine.

Additional specialties are added over time.

</details>

<details>

<summary>Is MDI available in all 50 states?</summary>

Yes.

</details>

<details>

<summary>Does MDI operate 24/7?</summary>

Yes.

</details>

<details>

<summary>Does MDI support e-prescribing?</summary>

Yes.

</details>

<details>

<summary>Is MDI compliant with HIPAA, SOC 2, LegitScript, and ISO?</summary>

Yes.

</details>

<details>

<summary>How long does an integration take?</summary>

Timing depends on the integration type:

* Shopify or WooCommerce plugin: about 2 days
* White Label integration: about 5 days
* Custom API build: up to 14 days

</details>

<details>

<summary>How do I request access or become a partner?</summary>

Contact MD Integrations to set up a partner account. Your team then receives an onboarding checklist.

The checklist covers your catalog, branding, and development work for custom or White Label integrations. See the Onboarding Guide for each stage.

</details>


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